Refund policy
OCEAN AIR RETURNS & REFUND POLICY
Overview
At Ocean Air Marine, we want you to be confident in the products you purchase. This policy outlines how returns, refunds and exchanges are handled for all customers.
Change of Mind Returns
Ocean Air Marine does not offer refunds for change of mind.
However, we may accept returns for store credit or exchange at our discretion if:
● The request is made within 14 days of purchase
● The item is unused, unopened and in original packaging
● The product is a standard stocked item (not special order)
● Proof of purchase is provided
A restocking fee of up to 20% may apply.
Change-of-mind returns will not be accepted for:
● Cut lengths (e.g., copper tube, cable, ducting)
● Consumables (tapes, adhesives, cleaning chemicals, oils, PPE)
● Electrical components
● Custom items
● Special order items
Faulty or Defective Products
If a product is faulty, defective, or not functioning as intended, please notify us within 7 days of delivery.
To assess your claim, we may require:
● Order number
● Description of the fault
● Photos or videos
● Serial numbers (where applicable)
Approved faulty items will be repaired, replaced, or refunded in accordance with Australian Consumer Law and the manufacturer’s warranty conditions.
Some products must undergo manufacturer assessment before a refund or replacement is approved.
Incorrect, Missing or Damaged Items
Please inspect your order upon delivery. If an item arrives damaged, incorrect, or missing, notify us within 48 hours with:
● Photos of packaging and item
● Order details
● Description of the issue
We will resolve the issue as quickly as possible.
Claims made outside this timeframe may not be eligible for replacement.
Special Order Items
Products that are not standard stock and are ordered specifically for a customer cannot be returned or refunded, unless faulty.
Special order items may also incur:
● Supplier restocking fees
● Additional freight costs
● Extended lead times for assessment
Warranties
Warranty terms vary by product and manufacturer.
General rules:
● Air conditioning units include a 5-year manufacturer warranty
● Electrical items typically require manufacturer assessment
● Consumables such as tapes, adhesives, chemicals and PPE carry no warranty
Warranty does not cover:
● Incorrect installation
● Misuse, neglect, or modification
● Normal wear and tear
● Failure to follow manufacturer instructions
For warranty claims, contact us and we will guide you through the process.
Return Freight Costs
Unless a product is confirmed as faulty, customers are responsible for:
● Return shipping costs
● Safe packaging of goods
● Transport insurance (recommended)
If goods are damaged during return transit due to insufficient packaging, refunds may not be approved.
Refunds
Once a returned item is inspected and approved:
● Refunds are processed to the original payment method
● Allow 3–7 business days for processing
● Store credit may be offered where a refund is not applicable
Refunds will not be issued for:
● Change of mind
● Items damaged due to incorrect use or installation
● Unapproved returns
● Items returned without original packaging (unless faulty)
How to Request a Return
Please contact us before sending any products back.
Email: info@oceanairmarine.com.au
Phone: (07) 5300 0111
Opening Hours: 08:00am – 4:30pm
Include:
● Your name
● Order number
● Item(s) you wish to return
● Reason for return
● Supporting photos or videos (if applicable)
A team member will provide instructions and return authorisation details.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
You are entitled to a repair, replacement or refund if a product has a major failure or does not meet acceptable quality standards.
Contact Us
For shipping questions, quotes or assistance, please contact our team:
Ocean Air Marine
Email: info@oceanairmarine.com.au
Phone: (07) 5300 0111
Opening Hours: 08:00am – 4:30pm