Privacy policy

OCEAN AIR PRIVACY POLICY 

Ocean Air Marine (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your information when you interact with us online, in-store or through our services. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Personal Identification Details

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing and shipping address

Account Information

  • Login details
  • Trade account application information
  • Business ABN or trade credentials

Order & Transaction Information

  • Products purchased
  • Payment information (processed securely by third-party payment gateways; we do not store card details)
  • Delivery details
  • Invoices and receipts

Technical & Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies

Communications

  • Email enquiries
  • Phone conversations (notes only)
  • Marketing preferences

How We Collect Personal Information

We collect information in several ways, including when you:

  • Make a purchase online or in-store
  • Create an account or apply for a trade account
  • Subscribe to our marketing or email notifications
  • Contact us via email, phone or website forms
  • Visit our website (cookies, analytics and tracking tools)
  • Interact with us through social media

We may also receive information from third-party service providers such as payment processors, delivery partners or business directories.

How We Use Your Information

We use your personal information to:

  • Process orders, payments and deliveries
  • Create and manage your customer or trade account
  • Communicate order updates and provide customer support
  • Respond to enquiries and technical support requests
  • Send marketing communications (only with your consent)
  • Improve website performance and user experience
  • Comply with legal and regulatory obligations
  • Prevent fraud or misuse of our services

Disclosure of Personal Information 

We may share your information with trusted third parties when necessary, including:

  • Freight and courier companies
  • Payment processors (e.g., Shopify Payments, PayPal)
  • Manufacturers or suppliers for warranty claims
  • IT service providers, website hosting, analytics tools
  • Professional advisors (e.g., accountants)
  • Regulatory authorities, if required by law

We do not sell or rent personal information to any third parties.

Data Storage & Security

We take reasonable steps to protect your personal information against:

  • Loss
  • Misuse
  • Unauthorised access
  • Modification
  • Disclosure

Security measures include encrypted systems, secure Shopify infrastructure, password protection and restricted access to sensitive data.

While we take all reasonable precautions, no online service can guarantee absolute security.

Cookies & Website Tracking

Our website uses cookies and similar technologies to:

  • Improve user experience
  • Analyse website traffic
  • Monitor website performance
  • Support personalised content

You can adjust your browser settings to block cookies, but this may affect website functionality.

Marketing & Communication

We may send marketing emails, product updates or promotions if you:

  • Opt-in through our website
  • Have an existing customer relationship with us

You may unsubscribe at any time using the link in our emails

Accessing & Updating Your Information

You may request to access, update or correct your personal information by contacting us.

We may require verification of identity before granting access.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing personal information.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil your orders
  • Maintain business records
  • Meet legal or regulatory obligations

Data no longer required is securely destroyed or de-identified.

Children’s Privacy

Our website and services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have questions or wish to make a privacy request, please contact:

Ocean Air Marine Email: info@oceanairmarine.com.au Phone: (07) 5300 0111 Opening Hours: 08:00am – 4:30pm